Contact us
Abdul Rahman Al-Sarairah Street - Villa No. 9
0775440594
0770201941
0779906177
Follow us on social media channels
Quality Management Systems (QMS) & Customer Satisfaction
(ISO 9001 & ISO 10002)
Quality policy
Al-Shwaheen Law Firm and Arbitration is committed to providing professional and high-quality legal services that meet the needs and expectations of our clients, in accordance with the highest standards of accuracy, confidentiality and professionalism.
The office works to achieve this through:
-
Focus on customer satisfaction and continuously improving their experience.
-
Commitment to transparency, accuracy and confidentiality in all legal matters and consultations.
-
Developing internal procedures and improving institutional performance.
-
Listening to customer feedback and using it as an input for continuous improvement.
-
Compliance with the laws and regulations in force in the Hashemite Kingdom of Jordan.
This policy is reviewed periodically to ensure its continued relevance and achievement of quality objectives.
Customer Complaints Management Policy
Al-Shwaheen Law Firm and Arbitration is keen to receive and deal with customer complaints and comments seriously and with complete impartiality, as it is an essential means to improve the quality of services and enhance customer satisfaction.
Complaints can be submitted through the dedicated electronic form on the website or via the office's official communication channels.
The office commits to the following:
-
Complaints are recorded immediately upon receipt and handled with complete confidentiality.
-
Sending notification of receipt of the complaint within a period not exceeding 48 working hours.
-
Studying the complaint and taking the necessary actions to address it.
-
Informing the customer of the outcome of the treatment within a reasonable timeframe.
-
The complainant did not suffer any harm as a result of filing the complaint.
-
The results of complaints are used to continuously improve procedures and services.